Return Policy

At Darauz, we understand the importance of loving what you purchase. If you’re not entirely satisfied with your order, we’re here to facilitate a smooth return process.

Eligibility for Returns

  • Time Frame: Items can be returned within 20 days from the date of delivery.
  • Condition: To be eligible for a return, items must be in their original, unworn condition with tags intact. Used, damaged, or altered items cannot be accepted.
  • Non-Returnable Items: Certain items like final sale products and custom-made items are not eligible for return.

How to Return

  1. Initiate a Return: Contact us at with your order details and reason for return.
  2. Return Instructions: We will provide you with a return authorization and detailed instructions on how to proceed.
  3. Shipping the Return: Customers are responsible for the return shipping cost. We recommend using a trackable shipping service.
  4. Processing Returns: Upon receiving your return, we will inspect the items and process your refund or exchange.


  • Refund Approval: If your return meets our conditions, we will issue a refund to your original payment method.
  • Timing: The refund may take several business days to reflect in your account, depending on your payment provider.


  • Availability: Exchanges are subject to item availability. We can exchange for the same item in a different size or color.
  • Exchange Process: Please follow the return process for exchanges.

Need Help?

If you have any questions regarding our return policy, please don’t hesitate to contact us at

Your trust and satisfaction are our top priority, and we are committed to ensuring a hassle-free return experience.

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