At Darauz, we understand the importance of loving what you purchase. If you’re not entirely satisfied with your order, we’re here to facilitate a smooth return process.
Eligibility for Returns
- Time Frame: Items can be returned within 20 days from the date of delivery.
- Condition: To be eligible for a return, items must be in their original, unworn condition with tags intact. Used, damaged, or altered items cannot be accepted.
- Non-Returnable Items: Certain items like final sale products and custom-made items are not eligible for return.
How to Return
- Initiate a Return: Contact us at help@darauz.com with your order details and reason for return.
- Return Instructions: We will provide you with a return authorization and detailed instructions on how to proceed.
- Shipping the Return: Customers are responsible for the return shipping cost. We recommend using a trackable shipping service.
- Processing Returns: Upon receiving your return, we will inspect the items and process your refund or exchange.
Refunds
- Refund Approval: If your return meets our conditions, we will issue a refund to your original payment method.
- Timing: The refund may take several business days to reflect in your account, depending on your payment provider.
Exchanges
- Availability: Exchanges are subject to item availability. We can exchange for the same item in a different size or color.
- Exchange Process: Please follow the return process for exchanges.
Need Help?
If you have any questions regarding our return policy, please don’t hesitate to contact us at help@darauz.com.
Your trust and satisfaction are our top priority, and we are committed to ensuring a hassle-free return experience.